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Terms of Service

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Welcome to A to Z Tech Online Services ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website, services, and SMS communications. By accessing our website, using our services, or opting into SMS communications, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Services

A to Z Tech Online Services provides technology solutions including but not limited to:

  • Web development and design

  • Software development

  • IT consulting services

  • Digital marketing solutions

  • Technical support services

  • Project management and updates via SMS

3. Account Registration and Responsibilities

3.1 Account Creation

To access certain features, you may need to create an account by providing accurate and complete information including your name, email address, and phone number.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities that occur under your account

  • Notifying us immediately of any unauthorized use

  • Providing accurate and up-to-date information

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, illegal, or harmful activities.

4. SMS Services Terms and Conditions

4.1 SMS Program Overview

Our SMS program provides project updates, account notifications, and service-related communications to subscribers who have explicitly opted in.

4.2 Consent and Opt-In

By providing your mobile number and checking the SMS consent box:

  • You explicitly consent to receive text messages from us

  • You confirm the mobile number belongs to you

  • You acknowledge standard message and data rates may apply

  • You understand message frequency varies based on your project activity

4.3 Message Types and Frequency

You may receive:

  • Project status updates and notifications

  • Account-related communications

  • Service announcements

  • Appointment reminders

  • Security alerts

Message frequency: Up to 10 messages per month, though may vary during active project periods.

4.4 Supported Carriers

Our SMS service works with major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and affiliates. Service availability may vary by carrier.

4.5 Opt-Out Instructions

You can stop SMS messages at any time by:

  • Replying "STOP" to any message

  • Texting "STOP" to our toll-free number

  • Updating preferences in your account dashboard

  • Contacting customer support

4.6 Customer Support for SMS

For SMS help:

  • Text "HELP" for assistance

  • Contact support at [support email/phone]

  • Visit our website help section

4.7 SMS Disclaimers

  • We are not responsible for delayed or undelivered messages

  • Carriers are not liable for message delivery issues

  • Message delivery depends on carrier network availability

5. Payment Terms

5.1 Pricing and Fees

  • Service prices are as quoted in proposals or agreements

  • All fees are due according to agreed payment terms

  • Late payments may incur additional charges

5.2 Payment Methods

We accept various payment methods as specified during service setup. You authorize us to charge your selected payment method for agreed fees.

5.3 Refunds

Refund policies vary by service type and are outlined in individual service agreements.

6. Intellectual Property Rights

6.1 Our Content

All content, trademarks, logos, and intellectual property on our website and in our services remain our property or that of our licensors.

6.2 Your Content

You retain ownership of content you provide to us but grant us necessary licenses to provide our services.

6.3 Work Product

Intellectual property rights in work products are governed by individual service agreements.

7. User Conduct and Prohibited Activities

You agree not to:

  • Use our services for illegal or unauthorized purposes

  • Violate any applicable laws or regulations

  • Infringe on intellectual property rights

  • Transmit harmful, offensive, or inappropriate content

  • Interfere with our services or systems

  • Attempt to gain unauthorized access to our systems

  • Use our services to spam or harass others

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Service Availability and Modifications

9.1 Service Availability

We strive to maintain service availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.

9.2 Service Modifications

We reserve the right to modify, suspend, or discontinue services at any time with appropriate notice.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

10.3 Maximum Liability

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

12. Termination

12.1 Termination by You

You may terminate your account and stop using our services at any time by contacting us or following account closure procedures.

12.2 Termination by Us

We may terminate or suspend your access to our services immediately for:

  • Violation of these Terms

  • Fraudulent or illegal activities

  • Non-payment of fees

  • Extended inactivity

12.3 Effect of Termination

Upon termination:

  • Your right to use our services ceases immediately

  • We may delete your account and data

  • Outstanding obligations survive termination

  • SMS services will be discontinued

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of [Your State], United States, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before filing any legal action, parties agree to attempt resolution through:

  1. Direct negotiation

  2. Mediation (if negotiation fails)

  3. Binding arbitration (if mediation fails)

13.3 Jurisdiction

Any legal proceedings shall take place in the courts of [Your County], [Your State].

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and us.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations at any time.

14.5 Updates to Terms

We may update these Terms from time to time. We will notify you of material changes by:

  • Posting updated Terms on our website

  • Sending email notifications

  • SMS notifications for SMS-related changes

Continued use of our services after changes constitutes acceptance of the updated Terms.

15. Contact Information

For questions about these Terms or our services:

A to Z Tech Online Services

For SMS-specific inquiries:

  • Text "HELP" to our toll-free number

  • Text "STOP" to opt out of SMS communications

16. SMS Specific Terms Summary

Program Name: A to Z Tech SMS Updates
Message Frequency: Variable, up to 10/month
Message & Data Rates: Standard rates apply
Opt-Out: Reply STOP to any message
Help: Reply HELP or contact support
Supported Carriers: Major U.S. carriers

Customer Care Information:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

For the most current version of these Terms, please visit: www.atoztechonlineservices.com/terms-of-service

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