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Privacy Policy

Last Updated: June 28, 2025

At Kenneth's Shop ("we," "us," "our," or "Company"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through various channels, including SMS communications.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account on our website

  • Subscribe to our services

  • Contact us for customer support

  • Participate in surveys or promotional activities

  • Opt-in to receive SMS communications

This information may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information

  • Project details and specifications

  • Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on our site

  • Referring website

  • Device identifiers

  • Location data (if permitted)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences

  • Analyze website traffic and usage patterns

  • Provide personalized content

  • Improve our services

You can control cookie settings through your browser preferences.

2. SMS Communications and Consent

2.1 Opt-In Consent

By checking the SMS consent checkbox during account registration or at any other point on our website, you explicitly agree to receive text messages from Kenneth's Shop. This consent includes:

  • Project updates and status notifications

  • Account-related communications

  • Service announcements

  • Promotional offers (if separately consented to)

2.2 Message Frequency and Charges

  • Message frequency may vary based on your project activity and account status

  • Standard message and data rates may apply from your mobile carrier

  • We are not responsible for carrier charges or delays in message delivery

2.3 Opt-Out Instructions

You can stop receiving SMS messages at any time by:

  • Replying "STOP" to any text message from us

  • Texting "STOP" to our toll-free number

  • Logging into your account and updating your communication preferences

  • Contacting our customer support team

After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt-in again.

2.4 Supported Carriers

Our SMS service is available on major U.S. carriers including but not limited to AT&T, Verizon, T-Mobile, Sprint, and their affiliates. Service may not be available on all carriers.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

  • Creating and managing your account

  • Processing orders and transactions

  • Providing customer support

  • Delivering project updates and notifications

  • Fulfilling our contractual obligations

3.2 Communication

  • Sending SMS notifications about your projects

  • Responding to your inquiries

  • Providing important service announcements

  • Sending marketing communications (with separate consent)

3.3 Business Operations

  • Analyzing usage patterns and improving our services

  • Preventing fraud and ensuring security

  • Complying with legal obligations

  • Conducting research and development

3.4 Legal Compliance

  • Meeting regulatory requirements

  • Responding to legal requests

  • Protecting our rights and interests

  • Enforcing our terms of service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • SMS delivery services (including Vonage/Nexmo)

  • Payment processing

  • Website hosting and maintenance

  • Data analysis and marketing

  • Customer support

These providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

  • Comply with legal obligations

  • Protect and defend our rights or property

  • Prevent or investigate possible wrongdoing

  • Protect personal safety

  • Protect against legal liability

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest

  • Regular security assessments

  • Access controls and authentication

  • Employee training on data protection

  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

  • The nature of the information

  • Legal and regulatory requirements

  • Business needs and legitimate interests

  • Your communication preferences

SMS opt-in records are maintained for compliance purposes even after opt-out.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

  • Request access to your personal information

  • Obtain a copy of your data in a portable format

7.2 Correction and Updates

  • Correct inaccurate or incomplete information

  • Update your account details and preferences

7.3 Deletion

  • Request deletion of your personal information (subject to certain exceptions)

7.4 Communication Preferences

  • Opt-out of SMS communications

  • Unsubscribe from email communications

  • Update notification preferences

7.5 Restriction and Objection

  • Restrict certain processing activities

  • Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to such transfers.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected

  • Right to delete personal information

  • Right to opt-out of the sale of personal information

  • Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by the CCPA.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending email notifications to registered users

  • Providing SMS notifications for significant changes affecting SMS services

The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Kenneth's Shop

  • Website: [Your Website URL]

  • Email: privacy@kennethsshop.com

  • Phone: [Your Phone Number]

  • Address: [Your Business Address]

For SMS-related inquiries specifically:

  • Text "HELP" to our toll-free number for assistance

  • Text "STOP" to opt-out of SMS communications

14. SMS Terms and Conditions

14.1 Program Description

Kenneth's Shop SMS program provides project updates, account notifications, and service-related communications to opted-in subscribers.

14.2 Message Types

You may receive the following types of messages:

  • Project status updates

  • Account notifications

  • Service announcements

  • Appointment reminders

  • Security alerts

14.3 Message Frequency

Message frequency varies based on your project activity and account status. You may receive up to 10 messages per month, though frequency may be higher during active project periods.

14.4 Cost and Billing

  • Standard message and data rates apply

  • We do not charge for SMS messages, but carrier charges may apply

  • Consult your mobile plan for specific rates

14.5 Customer Care

For help with SMS services:

  • Text "HELP" to our number

  • Contact customer support at [support email/phone]

  • Visit our website's help section

14.6 Disclaimer

We are not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

By using our services and providing your consent, you acknowledge that you have read, understood, and agree to this Privacy Policy and SMS Terms and Conditions.

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